How we use AI

Product documentation for every customer-facing AI surface — what is measured (deterministic scores, metering, Admin API cost), what is generative (compliance chat), and what is extractive/classifier (trust buyer chat is not a generative bot). Documented from code. Not legal advice.

Last verified September 11, 2026

How does ShipReady Metrics use AI?

Eight customer-facing AI surfaces: generative compliance chat, extractive trust-buyer classifier, deterministic score graders, telemetry ingest, metering, cost, provenance, and UI labels. From code.

How does compliance chat use AI?

Compliance chat: READ-ONLY generative Anthropic Q&A grounded on the org readiness view via createOrgAiClient. No tools, no verdict path. Flag- and org-gated.

How does the public trust buyer chat work?

Public trust buyer chat: deterministic FAQ first, then citation-gated Anthropic classifier (topic token only). Grounded on published PublicTrustCenterView. Not a generative bot.

What AI features are measured, not generative?

Deterministic AI ROI, AI Readiness, and Agent Health graders; AI-generated badges; agent telemetry ingest (no prompts); Anthropic Admin cost; usage metering; model provenance registry.